Caledonian Stone & Miles Stone: Customer FAQs
We’ve put together the following FAQs to help answer common questions about Caledonian Stone becoming part of Miles Stone. Our aim is to make this transition as clear and straightforward as possible, while ensuring customers continue to receive the service and support they expect.
If you need any further information or would prefer to speak to someone directly, our team is always available to help.
Questions & Answers Regarding the Takeover
How does the acquisition benefit Miles Stone customers?
- You now have access to an expanded porcelain range, The Caledonian Porcelain Collection, enhanced technical resources and broader product choice.
What is the Caledonian Porcelain Collection?
- It is the complete portfolio of Caledonian Stone porcelain ranges, curated and presented within the Miles Stone offering to broaden choice and depth.
Has Miles Stone changed its product strategy?
- No. This move reinforces our long-standing commitment to curated natural stone and porcelain collections, delivered with clarity and confidence.
Will this affect availability of natural stone products?
- No. Natural stone continues as a core part of our offering, now complemented by a significantly strengthened porcelain category.
Are bespoke cutting services still available?
- Yes. Precision cutting remains a key capability and now benefits from the long-established expertise of Caledonian Stone’s specialist services.
Will customer service change?
- Customer service continues as usual—with expanded resources, enhanced expertise and the same client-focused approach guided by our C.A.R.E values.
Are there new products I’ll now have access to?
- Yes. Customers can explore an expanded, curated porcelain range featuring durable, design-led options suitable for landscape and architectural projects.
Do I need to use a different website or ordering process?
- No. All products, including the new Caledonian Porcelain Collection, are available through the Miles Stone website with clear signposting and updated literature.
Will prices or lead times change?
- No pricing or lead-time changes have been introduced as part of this transition. Any future updates will be communicated transparently.
Why is this acquisition important for Miles Stone’s future?
- It strengthens our position in natural stone and porcelain, reinforces long-term sustainable growth, and ensures we continue offering clarity, confidence and high-quality products.
Have a Project in Mind?
Whether you’re a homeowner, landscaper, or business, our team is here to help with expert advice and product guidance.
Speak to a Specialist: 023 8061 3178
Making Dream Landscapes Possible for Over 50 Years
At Miles Stone, we’ve been helping homeowners, landscapers, and designers bring their visions to life for more than five decades. Whether you’re at the first spark of an idea or putting the final touches on a finished project, our team is here to guide you every step of the way, from product selection and expert advice to aftercare and long-term maintenance.
As specialists in natural stone, porcelain, and premium landscaping materials, we understand how to match the right products to your style, needs, and budget. No matter the scale or complexity, we’re proud to have supported hundreds of successful transformations.